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Shipping Policy

 

 Shipping Options

Standard Shipping
(Included in Price)
NON-FROZEN ITEMS SHIP NO LATER THAN THE NEXT BUSINESS DAY AFTER YOUR ORDER.

MOST FROZEN ITEMS SHIP MONDAY OR TUESDAY
Your frozen order will arrive within 4 consecutive shipping days from the date your order is shipped. Frozen orders are shipped Monday through Wednesday for delivery Tuesday through Friday based on delivery location.  Frozen orders received too late in the week will be held until the next week for shipment.  WE DO NOT SHIP FROZEN ORDERS OVER WEEKENDS WITH THE EXCEPTION OF AN UPGRADE TO FRIDAY SHIPPING WITH SATURDAY DELIVERY.
4 Consecutive Shipping Days is not available for the states of Alaska or Hawaii.
UPGRADE to 2 Or Less
Shipping Days
Your order will arrive within 2 consecutive shipping days from the first available shipping day.
UPGRADE to 1 Shipping Day
"Overnight Shipping
Your order will arrive 1 shipping day from the first available shipping day. Available shipping days for 1 day shipments are Monday through Thursday.   Orders must be received by noon Central Standard Time in order to be shipped overnight.
UPGRADE
Friday Shipping with Saturday Delivery
Saturday delivery is only available when combined with 1 Day shipping on Friday.
                      
        

Ship to Locations

We ship to all 50 United States.

Consecutive Shipping Days

Monday, Tuesday, Wednesday, Thursday and Friday are considered shipping days. Saturdays, Sundays and holidays are not shipping days.

Order Receipt Requirements

Orders need to be placed the prior day to ensure processing and shipment. Same day shipping is possible but not guaranteed.

Incorrect or Incomplete Address Charge Policy

Be certain to confirm the requested delivery address. Incorrect or incomplete addresses will incur a $25.00 additional charge.

Frozen Delivery Commitment

If a package of frozen items is damaged in transit or arrives melted we will reship the items on the next available shipping day. Incorrect or incomplete addresses and packages that are not opened in a timely manner, within 10 hours of delivery, are not covered for replacement.

 

Rocket DSD packages every order to make sure that your products arrive frozen, fresh and ready to eat. Please remember ice cream and other related frozen items are perishable. We recommend promptly removing all perishable items from the shipping container and placing them in the freezer as soon as possible.